Return & Refund Policy

Clear Guidelines for Returns, Replacements, and Refunds

At Zavqelio™, we want customers to understand exactly what to expect if an order needs to be returned, replaced, or refunded.

This Return & Refund Policy explains our eligibility requirements, return process, shipping responsibilities, exchanges, and refund timelines.

1. 30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a return, the product must generally:

• Be unused and in substantially the same condition in which it was received
• Include the original packaging
• Include original accessories, components, manuals, or tags where applicable
• Be accompanied by valid proof of purchase or an order number

Products showing significant use, alteration, misuse, or damage unrelated to the original condition may not qualify for a standard return.

2. How to Request a Return

Before sending any product back, please contact our customer support team at:

When submitting a return request, please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or videos when relevant, particularly for damaged, defective, or incorrect products

Once your request has been reviewed and approved, our support team will provide the appropriate return instructions and return warehouse address.

Please do not send products back without receiving return authorization and instructions from us first. Unauthorized returns may not be properly identified or processed.

3. Return Address

Please do not automatically send returns to our business registration address.

Our return warehouse location may differ from our registered business address depending on the product, fulfillment location, and destination.

After your return request has been approved, our customer service team will provide:

• The correct return warehouse address
• Packaging instructions where applicable
• Any required return documentation
• Shipping instructions or a return label where applicable

This helps ensure that returned products are sent to the correct facility and can be processed efficiently.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

5. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you discover damage, a defect, an incorrect item, or another fulfillment problem, contact service@zavqelio.com.

Whenever possible, include clear photos or videos showing the product, the issue, the outer packaging, and the shipping label where relevant to help us evaluate and resolve the issue quickly.

6. Non-Returnable Items

Certain products may not qualify for return where permitted by applicable law, including:

• Customized or personalized products
• Products that cannot be returned for health, hygiene, or safety reasons once opened or used
• Hazardous or restricted materials
• Gift cards
• Products clearly identified as final sale before purchase

If you are unsure whether an item qualifies for return, please contact us before shipping it back.

7. Exchanges

We do not guarantee direct product-for-product exchanges in every situation.

If you would like a different product, size, style, or variation, the usual process is:

• Request a return for the original eligible item
• Complete the approved return process
• Place a new order for the product you prefer

If your order arrived damaged, defective, or incorrect, please contact us first because a replacement may be available without requiring a new order.

8. European Union 14-Day Withdrawal Right

Where applicable under European Union consumer law, customers receiving eligible orders in the European Union may have the right to withdraw from a purchase within 14 days without providing a reason.

To exercise this right, please contact us within the applicable withdrawal period. Returned items should generally be unused beyond what is reasonably necessary to inspect them, complete, and accompanied by proof of purchase.

9. Refund Process

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved:

• The refund will be issued to the original payment method
• We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account (if more than 15 business days have passed, please contact us).

10. Refunds for Merchant-Fault Issues

Where an item is confirmed to be damaged, defective, incorrect, or materially different from its description due to an issue attributable to Zavqelio™ or our fulfillment process, we will provide an appropriate resolution (such as a replacement, a full or partial refund, or an approved return at no additional cost).

11. Cancellations Before Shipment

If you need to cancel an order, please contact us at service@zavqelio.com within 12 hours of placing your order.

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible, and the order may need to be handled through the applicable return process after delivery.

12. Contact Information

For return, refund, replacement, or order-related questions, please contact our support team:

Thank you for choosing Zavqelio™.
We appreciate the opportunity to support you and make your shopping experience secure and reliable.