Shipping Policy

Clear Expectations for Order Fulfillment, Tracking, and Delivery

At Zavqelio™, we want every order to arrive with clear expectations from the moment you place your purchase.

This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled if a delivery issue occurs.

1. Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional periods, or other high-volume seasons, processing may take up to 5 business days.

Processing time is separate from the estimated delivery time shown below.

Orders are not normally processed on weekends or public holidays.

2. Shipping Fee

Zavqelio™ charges a flat shipping fee of $5.99 per order, regardless of destination.

Any applicable shipping charges will also be displayed during checkout before you complete your purchase.

3. Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other International Destinations	15–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by the destination, carrier operations, customs procedures, local holidays, severe weather, or other circumstances outside normal delivery operations.

4. Fulfillment & Shipping Origin

Depending on product availability and the delivery destination, Zavqelio™ orders may be fulfilled from our own facilities or from third-party manufacturing and fulfillment partners.

As a result, products may be dispatched from different fulfillment locations.

We do not guarantee that every order will be shipped from a local warehouse.

This fulfillment model allows us to provide a broader selection of home organization products while managing inventory more efficiently.

5. Order Tracking

Once your order has been shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

Please allow approximately 1–3 business days after shipment for the carrier's tracking system to begin displaying updated information.

A delay in the first tracking update does not necessarily mean that the shipment has stopped moving.

If your tracking information has not changed for an extended period, please contact our customer support team and provide your order number so we can review the shipment status.

6. Customs, Duties & Import Taxes

For international deliveries, customs duties, import taxes, or similar charges may be imposed by the destination country or region.

Where applicable, shipments may be delivered on a DDU (Delivered Duty Unpaid) basis.

This means that customs duties, import taxes, or other charges imposed by local authorities may be payable by the recipient.

Zavqelio™ does not control customs assessments or customs processing times.

Customs requirements vary by country, so customers are encouraged to review their local import requirements when necessary.

7. Address Changes & Order Cancellations

If you need to request a shipping address change or cancel an order, please contact us within 12 hours of placing the order.

Email: service@zavqelio.com

Please include your order number and the details of the requested change.

We will make reasonable efforts to accommodate requests submitted within this period.

However, once an order has already entered fulfillment or has been dispatched, we may not be able to modify or cancel it.

8. Delayed Shipments

Occasional delivery delays may occur because of carrier disruptions, customs processing, weather conditions, seasonal demand, or other logistical circumstances.

If your order has exceeded the normal estimated delivery timeframe or tracking has not updated for an extended period, please contact us at service@zavqelio.com.

Please provide your order number so our support team can review the available shipping information and assist with the next steps.

9. Lost Packages

If tracking information suggests that a shipment may have been lost in transit, or if the carrier confirms that a package is lost, please contact us.

We will review the shipment details with the relevant carrier or fulfillment provider.

Where a shipment is confirmed as lost, Zavqelio™ will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

We do not automatically reject a delivery concern solely because a tracking record displays a particular delivery status. Customer inquiries will be reviewed based on the available shipment information.

10. Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery whenever possible.

Please provide:

• Your order number
• A description of the damage
• Clear photos or videos of the product and packaging where relevant

After reviewing the information, we will provide an appropriate solution.

If an item arrives damaged, defective, incorrect, or materially different from its product description due to an issue attributable to us, the customer will not be required to bear additional costs for the appropriate replacement, refund, or return solution.

11. Split Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on inventory availability or fulfillment location.

In these situations, you may receive more than one package or tracking number.

You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error after submitting your order, please contact us within the 12-hour modification period whenever possible.

If a shipment cannot be delivered because the address supplied at checkout was materially incorrect or incomplete, please contact our customer support team so we can review the available options.

13. Contact Us

For questions about shipping, tracking, delivery delays, damaged packages, or lost shipments, please contact our support team:

Thank you for choosing Zavqelio™.
For faster assistance with an existing order, please include your order number when contacting us.